Frequently Asked Questions

Strata Hero is a specialist insurance intermediary that works exclusively with owners corporations to reduce strata insurance costs. We compare policies across the market, negotiate directly with insurers, and remove the hidden commissions that strata managers typically embed in your premiums.

Unlike strata managers, we do not earn commissions from insurers. Strata managers often receive 20% or more of your insurance premium as a commission, which inflates your costs. Strata Hero operates independently, working solely in the interest of your owners corporation to secure the best coverage at the lowest price.

Most owners corporations save between 20-30% on their strata insurance premiums when they switch to Strata Hero. The exact savings depend on your current premium, building type, claims history, and the commission structure your strata manager currently uses. We provide a free, no-obligation quote so you can see your potential savings upfront.

Savings vary based on building size and current premiums. Smaller buildings may save $2,000-$5,000 per year, while larger complexes can save $10,000-$50,000 or more annually. These savings go directly back to your owners corporation fund, reducing levies for all lot owners.

It is straightforward: (1) Contact us for a free quote and provide your current policy details. (2) We review your existing coverage and compare options across multiple insurers. (3) We present you with a detailed comparison showing your potential savings. (4) If you choose to proceed, we handle the entire transition and ongoing management of your policy.

We typically provide a comprehensive comparison and quote within 5-7 business days of receiving your current policy details. For urgent renewals, we can expedite the process.

No. Strata Hero works independently of your strata manager. You can keep your current strata manager and simply use Strata Hero to arrange your insurance separately. Many owners corporations do exactly this — maintaining their existing management arrangements while using us for insurance to save on premiums.

We work with all types of strata-titled properties across Australia, including residential apartment buildings, townhouse complexes, mixed-use developments, and commercial strata properties. Whether your building has 5 lots or 500, we can help.

Strata Hero provides full claims management support. We assist with claim lodgement, coordinate with assessors, negotiate settlements on your behalf, and provide regular progress updates. You have a dedicated point of contact throughout the entire claims process.

No. We do not lock owners corporations into long-term contracts. Our service operates on an annual basis aligned with your insurance policy period. If you are not satisfied, you are free to make alternative arrangements at your next renewal. We believe our results and service should earn your ongoing business.

Strata Hero services owners corporations across Australia, with a strong presence in Victoria, New South Wales, and Queensland. As insurance is arranged nationally, we can assist buildings in any state or territory. Contact us to discuss your specific location.