Privacy Policy

Strata Hero Pty Ltd (ABN XX XXX XXX XXX) ("Strata Hero", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Contact details: name, email address, phone number, and postal address
• Owners corporation details: building address, number of lots, strata plan number
• Insurance information: current policy details, claims history, sum insured amounts
• Communication records: correspondence via email, phone, or our contact form
• Financial information: payment details required for policy transactions

Information collected automatically

• Device and browser information: IP address, browser type, operating system
• Usage data: pages visited, time spent on our website, referring URLs
• Cookies and similar technologies: as described in our cookie usage section

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide our insurance intermediary services, including obtaining quotes, comparing policies, and arranging insurance cover
• To manage your insurance policy, including renewals, amendments, and claims
• To communicate with you about your enquiries, policies, and account
• To improve our website, services, and customer experience
• To comply with our legal and regulatory obligations as an insurance intermediary
• To send you relevant information about our services, with your consent
• To detect, prevent, and address fraud or security issues

3. Information Sharing and Disclosure

We may share your personal information with the following parties:

• Insurance providers: To obtain quotes, arrange policies, and manage claims on your behalf
• Service providers: Third parties that assist us in operating our business, such as IT support, data hosting, and payment processors
• Professional advisers: Accountants, auditors, lawyers, and other professional advisers as required
• Regulatory bodies: Government agencies, regulators, and law enforcement as required by law

We do not sell your personal information to third parties. We only share information as necessary to provide our services or as required by law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal information on protected servers
• Access controls limiting who within our organisation can access your data
• Regular security assessments and updates to our systems
• Staff training on privacy and data protection obligations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate, out-of-date, or incomplete personal information
• Opt out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we have handled your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).